TECHNICAL AND SYSTEM SUPPORT

IN2 provides a range of coordinated services so changes in the information system can be carried out under supervision in order to maintain system's stability. These services are in line with ITIL standards for service management in IT, which includes implementation of best practices in order to provide maintenance and support of information systems.

Information systems support services offered by IN2 Group are monitoring of information system operation, elimination of downtime, user help, and upgrade of the existing system.



MONITORING OF THE INFORMATION SYSTEM’S WORK

The purpose of this service is the preventative monitoring of certain parameters of the information system, planning and design of changes over the system in order to prevent downtime. IN2 experts check the parameters and their values reported by users. In any potentially dangerous situation, the user is immediately informed and is given preventive actions to prevent failure or serious distortion of the system performance.

ELIMINATION OF DELAYS IN THE WORK OF THE SYSTEM

Stagnation in the operation of the system means any system behaviour that is unexpected for the user. The user reports in system failure, which is handled in accordance with priority. The aim of this service is to urgently resolve malfunction so that the user can continue to work and to reduce the impact of the downtime on the business on a minimum.

CUSTOMER SUPPORT

There are situations that even though the system is operating correctly, users do not have enough experience to effectively use the system. Since IN2 experts have knowledge of specific systems functionalities and the concrete business application of information systems, they are able to provide support in the system usage.

UPGRADING THE SYSTEM

Within the package of maintaining services, IN2 offers upgrade of the existing systems. Upgrade of the system under controlled conditions includes:

  • Analysis of requests for extensions and approved upgrades
  • Change of system components (hardware, networks and applications)
  • Testing new system components
  • Installation of new system components and user training

IN2 provides a special service of keeping a special database about system components which are necessary for analyzing the impact of upgrading the existing system.

The purpose of this service is the preventative monitoring of certain parameters of the information system, planning and design of changes over the system in order to prevent downtime. IN2 experts check the parameters and their values reported by users. In any potentially dangerous situation, the user is immediately informed and is given preventive actions to prevent failure or serious distortion of the system performance.

Stagnation in the operation of the system means any system behaviour that is unexpected for the user. The user reports in system failure, which is handled in accordance with priority. The aim of this service is to urgently resolve malfunction so that the user can continue to work and to reduce the impact of the downtime on the business on a minimum.

There are situations that even though the system is operating correctly, users do not have enough experience to effectively use the system. Since IN2 experts have knowledge of specific systems functionalities and the concrete business application of information systems, they are able to provide support in the system usage.

Within the package of maintaining services, IN2 offers upgrade of the existing systems. Upgrade of the system under controlled conditions includes:

  • Analysis of requests for extensions and approved upgrades
  • Change of system components (hardware, networks and applications)
  • Testing new system components
  • Installation of new system components and user training

IN2 provides a special service of keeping a special database about system components which are necessary for analyzing the impact of upgrading the existing system.

Selected clients