27. 07. 2020.

With INsurance2 solution OTP Insurance services are now available at Vojvođanska bank

We are completing a new regional project for OTP Insurance in Serbia, where we have implemented INsurance2 Front Office for the sale of insurance products in the branches of Vojvođanska bank. This implementation is an introduction and preparation for the upcoming integration of OTP bank and Vojvođanska bank, which will follow in May 2021. The integration will create the second largest commercial bank in Serbia, and the number of branches using this solution will increase from the current 90 to 210.

The application of the INsurance2 Front Office solution will enable significantly facilitated and integrated sale of life insurance policies in the branches of this bank in the shortest possible time, thanks to an extremely high degree of automation in withdrawing the necessary data from the system. This solution enables clients to contract insurance services while performing other tasks quickly and easily in the bank, thus introducing insurance as a service complementary to banking services. 

"By introducing this solution into business processes, OTP Insurance continues to digitize services as a necessary precondition for improving the user experience and satisfaction of our clients. A challenging integration period is in front of us in which we have preparations for a significant increase in the number of branches. This is a great success for us, but also a responsibility to provide our customers with fast and efficient access to our services, which we will achieve with this solution" , said Ivan Jovanović, President of the Executive Board of OTP Insurance. 

"This project is a continuation of the long and extremely high-quality cooperation that IN2 and OTP Insurance in Serbia have had since 2014, and has best embodied our knowledge and experience in the development of sales applications aimed at facilitating customer service and the implementation of complex insurance products. A dozen of our experts worked on it, who with their engagement proved that IN2 is a reliable partner even in exceptional circumstances such as those in which we find ourselves due to the pandemic ", says Vedran Krevatin, Executive Director of the Insurance Sector of the IN2 group.

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